Contact Us

Contact us via email using this form, and remember our:

SHOP ADDRESS

47 Elizabeth Street SW1W 9PP London
londonhouse@stivaleriacavallin.it
+44 20 3198 3269

OPENING HOURS

Monday – Saturday 10am – 6pm
Sundays 12pm - 5pm

Closed Public Holidays

 

47 Elizabeth Street
London, SW1W 9PP
United Kingdom

+44 20 3198 3269

Stivaleria Cavallin’s craft and heritage in women’s bootmaking is legendary. Since its founding in 1961 in the shoe making district of Venice, the Italian specialised workshop has remained the most revered by industry insiders. 

The one and dedicated Stivaleria Cavallin boutique just launched in Belgravia and is the go-to for shoe connoisseurs, where the world’s best boot craftsmen are literally at your feet. Here the Company presents only and ever the very best, perfectly designed boots of unparalleled quality and materials, and offers made to order, made to measure and bespoke service.

Terms & Conditions

.Registered Address

Stivaleria Cavallin (the trading name of) Luxita Ltd. Registered, Company No: 08215188
Registered address: 47 Elizabeth Street, London SW1W 9PP
VAT No. 297 8904 31

.How to Order

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. We will contact you if there are any problems with these issues.

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods via e-mail.

We do try to ensure that pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.

.Payment

We accept Visa (Debit and Credit), MasterCard (Debit and Credit) and American Express.

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

.Acceptance of your order

We will send you an e-mail confirmation receipt of your order. The contract between us (Stivaleria Cavallin) and you (the customer) becomes binding when we send you an invoice (with your goods).

Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.

.Tax Charges

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 (0)2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

.Delivery

If the goods ordered are in stock we will ship the following day. If the goods ordered are out of stock then we will ship the goods 4 weeks after the order has been placed. The customer will be informed of this during time of sale at checkout.

All delivery dates that we give are only for your guidance and apply to working days only (excluding Bank Holidays). We will not be responsible if your order is delivered late.

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.Cancellation policy

Please return your items to the store or alternatively you may post your return to the store. If this is the case please contact us prior to sending the goods.

Email: londonhouse@stivaleriacavallin.it

Post: Stivaleria Cavallin, 47 Elizabeth Street, London SW1W 9PP

The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt. Please be sure to include your original receipt so that we are able to identify your order and process your return.

Our Store Location and Information can be seen above.

Consumer Cancellation Rights 2013. This legislation offers you the following cancellation rights when you purchase goods online or by phone.
Under the United Kingdom's Distance Selling Regulations 2013, you are entitled to cancel your contract for a full refund no longer than 14 days after the day on which you receive your Stivaleria Cavallin goods.
Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.

The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.

.Faulty returns

We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.

Please take extra care when trying on your boots, only walking on soft or carpeted surfaces to prevent damage to the sole and heel, and soles that are marked may not be returned or exchanged.

Any item(s) returned as ‘Faulty’ will be inspected by our Technician and any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned marked or with any stains.)

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced including delivery costs if the return is considered a manufacturing fault.

Please contact us if you have experienced a manufacturing fault with one of our products to discuss your options prior to returning the item(s).

.Intellectual property

The copyright in the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to Luxita Ltd, its subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.

.Liability

If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with these terms, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.

Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.

.Variation of Terms & conditions

We reserve the right to change, modify, substitute or remove without notice any information on the website from time to time.

.Governing law

These terms and conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.

.Corporate Social Responsibility

Stivaleria Cavallin are committed to maintaining the highest standards of ethics within our business at all times.

.Sourcing

We always aim to work with suppliers and factories that share our responsibilities and values. We are proud of our collections which reflect the best raw materials and sourcing we can find and to be affiliated with Positive Luxury.

We make regular visits to our factories to ensure that the environment in which their employees work is of a high standard, and meet many of the team who work on Stivaleria Cavallin.
Our leather products are sourced from the best available supplier’s, produced in a sustainable and responsible manner and must only be obtained as a by-product.

.Community

We are committed to providing Stivaleria Cavallin boots for charitable events.
To date, we have worked with Save the Children, Women for Women, Grassroot Soccer UK, HipZ, Kids Company, Royal Chelsea Hospital and Friends of the Earth.


We strive to build on our ethical, environmental and philanthropic commitments and welcome any suggestions from our customers on what more we could be doing. Please email any suggestions or recommendations to londonhouse@stivaleriacavallin.it